Category: You Said We Did

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Jigsaw Rewards, Photo Task, Scrutiny, You Said We Did | 31/07/2024
We Have a 2024 Prize Draw WINNER!

We recently ran a prize draw giving Jigsaw Rewards users the chance to win 10.2 Inch Wi-Fi 64GB Apple iPad. Once again, the response was tremendous with many more residents…
Jigsaw Rewards, You Said We Did | 24/04/2024
You Said We Did: Moving In Process and Moving In Letters Surveys

Jigsaw Rewards members recently took part in a survey to tell us about the process of moving into a Jigsaw Homes property and the letters we send as part of this process.
Jigsaw Rewards, You Said We Did | 01/02/2024
You Said We Did: Rent Setting Policy Review

Recently, 168 Jigsaw Rewards members took part in a review of our Rent Setting Policy.
General, Jigsaw Rewards, You Said We Did | 28/01/2024
You Said We Did: A Good Call?

Recently, 90 Jigsaw Rewards members took part in our ‘good call’ survey and told us about their recent experiences phoning our Connect contact centre.
 
General, Jigsaw Rewards, You Said We Did | 01/11/2023
We have a WINNER!

We recently ran a prize draw giving Jigsaw Rewards users the chance to win £300 worth of shopping vouchers. Once more, the response was tremendous with even more residents registering…
 
Jigsaw Rewards, You Said We Did | 30/10/2023
You Said, We Did: Anti-Social Behaviour Policy Review 2023

Thank you to the 136 Jigsaw Rewards members who helped us to review our Anti-Social Behaviour Policy in September 2023. A total of 95% of the members who took part…
 
Jigsaw Rewards, You Said We Did | 24/10/2023
You Said, We Did: Gas Safety Awareness Week 2023

For Gas Safety Week (11-17 September 2023) we asked our Jigsaw Rewards members to review the Gas Safety section of our website. A total of 132 Jigsaw Rewards members took…
 
Jigsaw Rewards, You Said We Did | 20/10/2023
You Said, We Did: Cost of Living Website Review

In May 2023, we asked Jigsaw Rewards members to review our Cost of Living Support Webpage and since then, we’ve been working hard to make some changes based on the…
 
Jigsaw Rewards, You Said We Did | 11/10/2023
You Said, We Did: Domestic Abuse Policy Review Consultation

In July 2023,  106 Jigsaw Rewards members took part in this survey to help us review our Domestic Abuse Policy. There was a lot of positive feedback about our approach…
Jigsaw Rewards, You Said We Did | 10/10/2023
You Said We Did: Leasehold Management Policy Review Survey

In September, 194 Jigsaw Rewards members helped us review our Leasehold Management policy, including leaseholders who were able to share their personal experience.
 
Jigsaw Rewards, You Said We Did | 15/08/2023
You Said We Did: Complaints Policy Review 2023

A total of 178 Jigsaw Rewards members took part in this consultation as part of the annual review of the Jigsaw Complaints Policy. There was strong support for all key…
 
Jigsaw Rewards, You Said We Did | 10/07/2023
You Said We Did: Scrutinise This Website Again

Resident scrutiny takes place twice a year and involves groups of residents taking a close look at how certain areas of our organisation are being run.
 
Jigsaw Rewards, You Said We Did | 30/06/2023
You Said We Did: Key Performance Indicators Survey 2023

At Jigsaw we monitor how we are doing by looking at important statistics about the organisation, known as Key Performance Indicators (KPIs). It’s really important to us to be transparent…
 
Jigsaw Rewards, You Said We Did | 20/04/2023
You Said We Did: Neighbourhood Plans Survey

This Jigsaw Rewards survey asked residents for their views on what information should be contained within the new Neighbourhood Plans. These are documents, which our Neighbourhood Engagement team use to…
Jigsaw Rewards, You Said We Did | 06/04/2023
You Said, We Did: Residents Have Their Say on Our Tenants Annual Report

Residents have been given the chance to tell us what they want to see in our Tenants Annual Report 2022/2023 and how they would like this information to be shared with others.
 
Jigsaw Rewards, You Said We Did | 20/03/2023
You Said We Did: Scrutinise This Website

Each year, we ask groups of residents to take a close look at how certain areas of our organisation are being run, in a process called resident scrutiny. We wanted…
 
Jigsaw Rewards, You Said We Did | 25/01/2023
You Said We Did: Online Repair Booking Survey

We are developing the existing “My Jigsaw” service to allow residents to book repair appointments. The service will allow residents to report a repair to us and for most common…
 
Jigsaw Rewards, You Said We Did | 15/01/2023
You Said We Did: Cost of Living Survey 2022

In November 2022, 293 Jigsaw Rewards members took part in a survey to tell us about the impact the cost of living crisis was having on them and to give us ideas on how we can try to help.
Jigsaw Rewards, You Said We Did | 10/01/2023
You Said We Did: Furnished Tenancy Survey

Recently, 235 Jigsaw Rewards members took part in our Furnished Tenancy survey and shared their thoughts on how furnished tenancies might work best at Jigsaw.
Jigsaw Rewards, You Said We Did | 18/11/2022
You Said We Did: Lettings Survey

We recently ran a survey on Jigsaw Rewards to ask for your views on exchanges and transfers. An exchange is a direct swap with another tenant who also wants to move, whereas a transfer is when you apply for rehousing and move to an empty property (this can sometimes take a while).