Category: Jigsaw Group News

Jigsaw Group News | 06/06/2023
Calls to connect taking longer than usual to resolve

We are experiencing some issues with incoming calls to ‘Connect’. While calls are coming through, some are interrupted and others may take longer than usual to resolve. We wish to apologise for any inconvenience and we are working to resolve the issue as soon as possible.

Jigsaw Group News | 22/05/2023
Housing 2023 Jobs Fair – Thursday 29 June

For all those looking for a career with purpose. The housing jobs fair will bring together the largest recruiters in the region and those looking for opportunities to join a long term career in a sector that supports local communities. Thursday 29 June 08:00-18:00 at Manchester Central. FREE to attend.

Jigsaw Group News | 14/02/2023
Jigsaw Awarded 2 Star Outstanding Rating from Best Companies

Jigsaw Homes has achieved a 2 Star Best Companies accreditation which showcases ‘outstanding’ commitment to workplace engagement.

Jigsaw Group News | 13/02/2023
Help For Residents Following Sector Wide Rent Increases 2023 

From April 2023, rent increases will take place across the social housing sector.   We know that this may be a difficult time for many households so we have set out how and why this increase is calculated and the ways you can get in touch if you need help.

Jigsaw Group News | 16/12/2022
Emergency repairs during the adverse weather conditions.

Attending emergency repairs is our main priority at the moment and in order to be able to deal with these, we have reverted to an Emergency Repairs only service. Please only call us if your repair is an emergency. 

Customer Feedback, Jigsaw Group News | 15/12/2022
Our Tenant Satisfaction Survey report is now live!

In August, more than 3,000 of our tenants took part in a survey to measure Tenant Satisfaction. The survey found that overall, 68% of tenants are very or fairly satisfied with Jigsaw as their landlord.

Jigsaw Group News | 25/10/2022
Black History Month: Creating Change in Jigsaw’s Communities

As part of Black History Month, Jigsaw Homes are focusing on ways in which we have taken action to create real change in local communities.

Jigsaw Group News | 25/10/2022
Connect Achieves CCA Accreditation for 11th Year Running

Jigsaw’s customer contact centre Connect has once again achieved its CCA (Customer Contact Association) Accreditation for the 11th year in a row.

Jigsaw Group News | 13/07/2022
Telephone system essential maintenance work – Thursday 14 July at 6:15pm

We will be carrying out essential maintenance work on our telephone system at 6:15pm on Thursday 14 July. Our telephone lines will be down for at least 15 minutes and…

Investor updates, Jigsaw Group News | 28/06/2022
We are looking for a new Non-Executive Director to join our board.

We are recruiting for a new Non-Executive Director to join our board and play a role in our vision to help residents live successfully in homes they can afford.

Investor updates, Jigsaw Group News | 27/06/2022
Our Long Term Plan: Where Are We Now? 

Jigsaw Homes has already started work on a number of long-term projects set out in our updated Corporate Plan, the ‘Blueprint for our Future’.

Jigsaw Group News | 14/04/2022
2022 Easter Holiday Closure Notice

We will be closed on Good Friday (15.04.2022) and Easter Monday (18.04.2022). Our offices will be open as usual from Tuesday 19 April 2022.

Jigsaw Group News | 08/02/2022
Help at hand for residents in view of sector-wide rent increases

From April 2022, rent increases will take place across the social housing sector.  Following guidelines set through Government regulation, rent charges are calculated annually using a set formula that makes…

Jigsaw Group News | 14/09/2021
Jigsaw Group is supporting Gas Safety Week 2021

Jigsaw Group has pledged its support for Gas Safety Week (13 – 19 September 2021) and will be raising awareness about the importance of gas safety throughout the week and…

Jigsaw Group News | 24/05/2021
Telephone system essential maintenance work – Thursday 27 May

We will be carrying out essential maintenance work on our telephone system from 8.00am on Thursday 27 May. This may cause some disruption to our service. If your call disconnects,…

Jigsaw Group News | 17/05/2021
Telephone service disruption – Monday 17 May

We are experiencing some issues with incoming calls this morning.  If your call disconnects, please try to contact us again later.  We are working to resolve the issue as soon…

Jigsaw Group News, Jigsaw Support, Neighbourhood | 15/03/2021
Lessons from lockdown: what our communities have taught us

As featured in Inside Housing on 12 March, after our work in neighbourhoods had to be stepped up during the pandemic, Donna Kelly, our Group Director of Support and Neighbourhoods,…

Jigsaw Group News | 08/02/2021
Building the Future with Our Apprentices

Today is the start of National Apprenticeship Week (8-14 February) and the theme for this year is “Build the Future” The aim is to encourage everyone to consider how apprenticeships…

General, Jigsaw Group News | 27/11/2019
Connect teams awarded Customer Contact Association Global Standard

Jigsaw Homes Group is delighted to announce that our customer contact service has retained the CCA Global Standard Accreditation for the ninth consecutive year. The internationally recognised accreditation was awarded following…

Jigsaw Group News | 07/11/2019
Tenants’ Annual Report 2019

Following from the publication of our Financial Statements for 2018/19, we pulled together some of the key highlights during the year along with our performance and customer satisfaction with our…