Resident scrutiny is more than just another way of engaging with out residents. It is a way of giving you greater influence, the ability to assess the impact of business decisions, and to examine our performance as your landlord.
It also allows both, Jigsaw Group employees and residents, to work in partnership to achieve better performance, improved services for residents and influence our future policies.
Jigsaw Homes Group are fully committed to having on-going dialogue with all of our residents.
Caroline from Chorley – “Jigsaw encourages tenants to get actively involved with issues affecting customer data. Zoom meetings were managed well as we methodically stepped through the agenda. I felt our views were respectfully listened to and sometimes, if not always, acted upon. A worthwhile participation. Thank you Jigsaw”
Debbie – “I thoroughly enjoyed being part of the scrutiny panel I never knew so much went into keeping our information safe I found it very interesting and informative and wouldn’t hesitate to recommend it to others.”
Joanne from Chorley – “Informative scrutiny panel, which was easy to take part in and gives residents a say.”
Panel member from Ashton-under-Lyne – “Since May I have been involved in tenant scrutiny with 5 other tenants. We have the capacity to go up to 12 tenants so I would encourage tenants to get involved. Prior to the 3 two hour meetings we are sent some reports to read-they are written clearly and jargon free so they are not complicated at all. No previous experience is necessary and the Jigsaw staff support you all the way. I think we all have an opinion of our landlord and although these meetings aren’t the right time for me to sort my issues I do feel valued when our opinion is sought. Meetings take place on zoom so you need a laptop, tablet or smartphone. You need to attend all 3 meetings and read the reports to receive the incentive.”
Sasha – “it was interesting to meet a group of people to discuss a somewhat dry but important subject, and to be part of a process to effect change for regular every day people.”
