Contacting us by phone

Connect

When calling our Connect number, t: 0300 111 1133, calls are charged at the same rate as 01 and 02 numbers and can be included in your free or discounted calls package. (NB our 0845 505 3355 number remains operational and is a more economical option for callers with certain BT landline and Vodafone contracts.)

Former CCH and Beech HA customers can call us using the connect number above. The connect number is also available for emergencies.

Former Aksa tenants and/or leaseholders can call us on 0300 011 1144.

When contacting us by phone, you will be asked to select either,

1 if your call is about a repair or maintenance issue; or

2 if your call is about any other issue; or

3 to be connected to an automated rent payment service. You will need you payment card details and credit or debit card to use this service.

Calls may be recorded and used for training and security purposes. If you are requesting information about a tenancy or asking for a service, you will be asked for information to identify yourself. This is done for Data Protection Act purposes and to prevent and detect tenancy fraud.

Our normal office opening hours are Monday-Friday 8am-6pm. For emergency repairs outside of these hours, please call us on 0300 111 1133 and select the option for emergency contact.